Passenger aircraft flying above the clouds

Local Airline Operations & Representation Partner in Kazakhstan

One point of contact across
every service provider

Your local partner in Kazakhstan

Tengri Aviation Services

Tengri Aviation Services represents passenger and cargo airlines in Kazakhstan, coordinating local providers, supervising station delivery and keeping airline teams informed—from operational setup to post-flight reporting.

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FLIGHT OPERATIONS WE SUPPORT

Operational support across passenger, cargo and charter flights.

From scheduled passenger services and time-sensitive cargo operations to charter programmes and one-off missions, Tengri Aviation Services provides airlines with a single local interface for provider coordination, operational supervision, escalation and reporting in Kazakhstan.

Passenger AirlineOperations

We support scheduled, seasonal and newly launched passenger services by coordinating local providers and supervising the delivery of station processes in line with the airline’s procedures and service standards.

Explore Passenger Operations

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Local support where your operation needs it.

Launching a station, improving local oversight, changing providers or planning a one-off flight—we coordinate the support around your airline’s requirements.

Station teams preparing local arrangements beside an aircraft at the terminal.

Launching a new station

Preparing for your first flight in Kazakhstan.

Local arrangements, aligned.

We coordinate providers, follow up on operational formalities and clarify responsibilities ahead of your first flight.

Providers: Service setup
Readiness: Pre-flight prep
Contacts: Roles & escalation

An operations supervisor observing ground handling beside a passenger aircraft.

Strengthening your station

A clearer view of your existing operation.

Your standards, followed through.

We work alongside your existing providers, supervise agreed services and report issues that need your team’s attention.

Service: Delivery oversight
Reporting: Operational view
Follow-up: Pending actions

Airline and provider representatives coordinating a handover at an airport terminal.

Changing service providers

Coordinating the transition on the ground.

A structured operational handover.

We coordinate incoming and outgoing providers, clarify open tasks and follow up on readiness before the new arrangement begins.

Handover: Provider change
Scope: Clear ownership
Readiness: Transition prep

A charter aircraft with boarding stairs, ground services and crew transport on the apron.

Charter & ad hoc flights

Local arrangements for a specific operation.

One coordinated ground plan.

We check local availability and coordinate handling, crew logistics and supporting services around your flight’s requirements.

Availability: Station & services
Handling: Ground services
Crew: Hotels & transport

Our scope of support

One local partner.
Across your airline’s operation.

Tengri supports passenger, cargo and charter operations in Kazakhstan through local representation, ground-service supervision, operational coordination and commercial support. Explore the functions we can bring together around your airline’s requirements.

Representation & Station Management

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Your airline’s requirements.
A locally organised operation.

We represent your airline locally, coordinate station arrangements and connect the providers involved—with clear responsibilities and communication from the outset.

Airline representation

Local Representation: Liaison on behalf of your airline.
Airport Liaison: Coordination with relevant airport teams.
Permit Coordination: Support with applications and permit follow-up.
Operational Formalities: Assistance with local operational requirements.

Station organisation

Station Setup: Local arrangements before operations begin.
Station Management: Oversight of agreed station functions.
Readiness Follow-up: Check the status of local preparations.
Responsibility Mapping: Define contacts, tasks and escalation routes.

Provider arrangements

Provider Coordination: Connect providers around airline requirements.
Service Scope Alignment: Clarify requested services and responsibilities.
Handling Agreement Support: Support ground-handling contract discussions.
Transition Coordination: Follow up on handovers and outstanding actions.

Ground Operations

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Every stage on the ground.
An informed local presence.

We supervise agreed passenger, aircraft and cargo activities, follow service progress and coordinate issues with the teams responsible for delivery.

Passenger services supervision

Check-in Oversight: Monitor agreed check-in activities.
Document-Check Oversight: Follow checks against airline procedures.
Baggage Acceptance: Supervise agreed baggage-acceptance processes.
Baggage Weighing & Tagging: Monitor weighing and tagging procedures.
Cabin Baggage Checks: Follow application of airline baggage rules.
Boarding Oversight: Monitor boarding progress and exceptions.

Aircraft turnaround supervision

Turnaround Readiness: Follow provider readiness for the flight.
Ground-Service Progress: Monitor agreed aircraft-servicing activities.
Turnaround Timing: Track progress against planned service timings.
Baggage Loading & Unloading: Supervise agreed baggage-handling activities.
Fuelling Coordination: Follow requested fuel-service arrangements.
De-icing Coordination: Coordinate with the responsible de-icing provider.

Cargo handling supervision

Cargo Terminal Liaison: Connect airline and terminal teams.
Cargo Loading & Unloading: Supervise agreed cargo-handling activities.
Handling Discrepancies: Report issues to responsible operational contacts.
Dangerous Goods Coordination: Liaise with responsible handling specialists.
Valuable Cargo Coordination: Follow agreed special-handling arrangements.
Cold-Chain Follow-up: Monitor agreed temperature-sensitive handling arrangements.

Operational Support & Control

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When plans change,
keep the local response connected.

We coordinate crew arrangements, support the local response to disruption and keep your airline informed about service delivery, outstanding issues and operational costs.

Crew logistics

Crew Accommodation: Coordinate hotels around crew requirements.
Crew Transfers: Arrange airport and hotel transport.
Schedule Alignment: Match arrangements to flight timings.
Stay Adjustments: Coordinate accommodation changes when needed.
Pickup Coordination: Confirm transfer timings and meeting points.

Disruption & response

Delay Coordination: Adjust local arrangements as timings change.
Service Replanning: Coordinate revised timings with affected providers.
AOG Ground Support: Coordinate local support, excluding aircraft maintenance.
Emergency Response Liaison: Support the airline’s agreed response arrangements.
Decision Escalation: Refer approval requests to authorised airline contacts.

Performance, reporting & costs

Service-Level Monitoring: Follow delivery against agreed service standards.
Operational Reporting: Share local updates with your airline.
Outstanding Action Follow-up: Track issues requiring further attention.
Service Cost Review: Review usage and associated service charges.
Ground Equipment Usage: Identify potentially avoidable equipment-related costs.

Sales & Commercial Support

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Local commercial support.
Aligned with your airline.

We support passenger, ancillary and cargo sales in Kazakhstan within your airline’s agreed commercial scope, sales policies and authorised systems.

Passenger sales

Passenger Ticket Sales: Support sales under agreed airline arrangements.
Passenger Sales Enquiries: Coordinate enquiries about available airline services.
Local Sales Coordination: Connect local sales activity with your airline.

Ancillary services

Paid Seat Selection: Support sales of airline seating options.
Excess Baggage Sales: Support additional baggage purchases.
Ancillary Sales Coordination: Align sales with airline products and rules.

Cargo sales

Cargo Sales Support: Support your airline’s local cargo business.
Shipment Enquiries: Coordinate customer enquiries with airline teams.
Cargo Commercial Liaison: Refer capacity and pricing requests to your airline.

The scope of support is agreed for each airline and station. Specialist services remain the responsibility of the appointed providers; airline decisions remain with authorised airline personnel.

How we work

From your first enquiry
to a coordinated operation.

A new station, an existing flight programme or a one-off operation—our starting point is your airline’s requirements. We assess local arrangements, agree the scope and responsibilities, and coordinate support through delivery and follow-up.

Your requirements
Local delivery
Ongoing oversight

Understand your operation
Share your route, aircraft, schedule and the support you need.
Assess local arrangements
We review providers, existing arrangements and readiness requirements.
Define the scope
We propose the support and clarify who covers what.
Agree the terms
Scope, commercial terms, responsibilities and reporting are agreed.
Prepare the station
Providers, contacts and escalation routes are aligned before day one.
Coordinate and supervise
We follow agreed services, coordinate providers and escalate when needed.
Report and follow through
We report on activities, exceptions and actions—and keep improving.